Skip to content

Privacy Policy

Last updated: 2026

Overview

Matram helps businesses build AI assistants trained on their own content. This policy explains what we collect, how we use it, and the choices you have. We keep it plain and short on purpose.

What we collect

  • Account data - your name, email, and workspace details.
  • Content you add - the website pages, files, and text you use to train your assistant.
  • Conversations - messages exchanged with your assistant, and any contact details visitors choose to share.
  • Usage data - basic logs needed to run, secure, and improve the service.

How we use it

To provide the service, answer your visitors' questions, secure your account, and improve reliability. Your content is isolated per workspace and is never used to train third-party AI models. Connector tokens are encrypted at rest.

Sharing

We share data only with the sub-processors required to run the service (for example, hosting, database, and AI-model providers) under contract, and when required by law. We do not sell your data.

Cookies

The cookies we need to sign you in and keep your session secure are always set - the site does not work without them. Analytics cookies are set only if you accept them on the banner: Google Analytics and Google Tag Manager, to count visits and see which pages people read, and Microsoft Clarity, to see where the site is confusing. Decline and none of those three ever load.

Our own chat assistant is separate from those three and is not analytics. When it loads it stores an id for your browser (matram_vid) and your conversation with it (matram_chat_…) on this device for 28 days, so the assistant can follow a conversation across pages and visits. It is not shared with the three analytics providers above and is not used to advertise to you.

Your answer is stored in your browser, on this device only, so you will be asked again in a different browser. Change it here at any time:

Your choices

You can export or delete your workspace data at any time from your account settings. To request access, correction, or deletion, contact us at hello@matram.ai.

Contact

Questions? Reach us at hello@matram.ai.